Terms and Conditions

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Effective Date: 04.08.2025

Welcome to Ace’s Treat Co. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or purchasing from www.acestreatco.com.au (the "Site"), you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

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About Us

Ace’s Treat Co.
Email: info@acestreatco.com.au
Phone: 0408 345 365
ABN: 327 393 916 69

We sell all natural dog treats made with love and care for Australian pets.

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Use of Website

You agree to use our website lawfully and in a way that does not infringe the rights of others or restrict or inhibit their use of the site. You must not use this site for any fraudulent, unlawful, or harmful activity.

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Orders and Payment

• All orders are subject to availability and confirmation.

• Prices are listed in AUD (Australian Dollars) and include GST unless otherwise stated.

• Payment must be received before your order is processed and shipped.

• We accept payments via secure third-party gateways (e.g. Stripe, PayPal). We do not store your credit card details.​

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Shipping

• We ship Australia wide using trusted courier and postal services.

• Orders are generally processed within [1–3] business days.

• Delivery times vary depending on your location.

• Full details can be found in our Shipping Policy.

 

Returns and Refunds

We comply with the Australian Consumer Law (ACL). You are entitled to a refund or replacement if the product is faulty, not as described, or unfit for purpose.

We do not offer refunds for change of mind. Please refer to our Returns & Refunds Policy for more information.

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Product Information & Pet Health

All treats are made with natural ingredients. While we take care to ensure quality and safety, every pet is different. Please supervise your pet while consuming treats and consult your veterinarian before introducing new products.

Ace’s Treat Co. is not responsible for adverse reactions due to allergies or misuse.

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Intellectual Property

All content on our website, including product names, images, text, graphics, logos, and branding, is the property of Ace’s Treat Co. or its content suppliers and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, or use any content without written permission.

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Limitation of Liability

To the maximum extent permitted by law, Ace’s Treat Co. will not be liable for any loss, damage, or injury arising from the use of our products or website, except where required by Australian Consumer Law.

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Privacy

We respect your privacy. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

 

Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are made constitutes acceptance of the new Terms.

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Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be handled in the courts of that jurisdiction.

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If you have any questions about these Terms, please contact us:

Ace’s Treat Co.
Email: info@acestreatco.com.au
Phone: 0408 345 365