Shipping Policy

Effective Date: 04.08.2025

At Ace’s Treat Co., we want to make sure your dog treats arrive safely and on time. Please read our shipping policy carefully to understand how we deliver your orders.

Shipping Areas

We currently ship Australia wide. We do not ship internationally at this time.

Processing Time

Orders are usually processed within 1 to 3 business days (Monday to Friday, excluding public holidays).
You will receive an order confirmation email once your order has been processed.

Shipping Methods & Carriers

We use trusted couriers and postal services such as Australia Post and other reliable local couriers to deliver your order.

Delivery Timeframes

Delivery times depend on your location and the shipping method selected:

Region Estimated Delivery Time

Metropolitan Areas2 – 5 business days

Regional Areas3 – 7 business days

Remote Areas7 – 14 business days

Please note these are estimates and actual delivery times may vary.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight.
We may offer free shipping promotions from time to time; please check our website for current offers.

Tracking Your Order

Once your order has shipped, we will send you a shipping confirmation email with tracking details (where available).
Please allow 24-48 hours for tracking updates to appear.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at info@acestreatco.com.au or phone 0408 345 365.
We will work with the carrier to investigate and assist you in resolving the issue.

Incorrect Shipping Information

Please ensure your shipping address is accurate when placing your order.
Ace’s Treat Co. is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

For any shipping questions or concerns, please contact:

Ace’s Treat Co.
Email: info@acestreatco.com.au
Phone: 0408 345 365